Refunds & Returns

Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since you received your order, we can’t offer you a full refund or exchange.

Returns

You can cancel your contract and return the items within 30 days of receipt, subject to items being unused, unassembled and in all original packaging. You will be liable for the shipping costs to return any items, we can arrange a collection for you (location depending) and the cost will be deducted from your refund amount.

Made to order items will incur a 15% cancellation charge if cancelled AFTER the items are processed to the production stage in the factory. The same charge will apply if the items do not fit into the property as a result of wrong measurements by the customer.

Refunds

To be eligible for a refund, your items must be unused, unassembled and in the same condition that you received them, meaning that you can not return the furniture which was assembled. The cost to return the item to our unit is to be covered by the customer. Alternatively we can arrange a collection and the charge will be deducted from the refund amount. Once your return is received and inspected, we will refund your payment. If the items are found to be in a non resalable condition we reserve the right to deduct up to the full price of sale from the refund.

If you come across any damages or defects on items

Photographs must be taken prior to assembly of furniture, otherwise this will be considered that as the fault of assembly and won’t accept any claims. Contact us for repair or replacement of that particular part. You have 24 hours from delivery/assembly to report any damages or defects that you come across to be eligible for a refund. You will need to contact us and provide images/videos.
Assembled furniture can not be returned, unless there is a major fault with it and furniture is not fit for its purpose and we can not fix it in a reasonable amount of time. We will come to fix/replace the part as soon as possible. If we can’t fix or replace the part that is defective or damaged at the origin and you want to return the whole item – a full refund will be granted.

If items develop any faults over time

Faults must be reported with supporting evidence (images or video) so we can assess the case to work out and propose a solution. Manufacturing issues will be covered by the warranty if during the warranty period. If an item was damaged by wear and tear, an accident or misuse then you will not be eligible for a refund or exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us within 24 hours of receiving your delivery. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at londonfurnitureoutlet@gmail for any further information.